Organizational members at all levels come to an understanding of their
stake in both problems and solutions. At N Command, we offer concrete
advice concerning implementation processes that lead to critical change
and enhancement of an organization's operations. The outcome of this
strategy is that the client has the tools to continue successful
operations long after our involvement.
Members of an organization know best the nature of their operations--
what works and what does not. Our approach capitalizes on this knowledge
with an intensive information-gathering initiative to begin any project,
drawing on the expertise and insight of individuals at all levels of the
organization. We also look at the community as a whole; gathering
information on the community's expectations and the social, political
and legal environments. We develop a detailed profile not only of the
current organization and challenges, but also with a view toward the
future as it should be after the intervening changes. With these "before"
and "after " sketches, we help organizational leaders diagnose their
challenges with enhanced information and begin to map creative processes
for organizational improvement.
Because a fire department's ultimate purpose is to serve its customers,
our work focuses on change in organizational tasks, structures, processes,
and labor/management relationships that lead to enhanced service
provision. Thus, identifying the needs of internal and external customers
and developing structural systems become critical parts of our approach to
various projects. We take an approach to analysis and planning,
integrating a variety of tools into the process.
With a variety of well-targeted recommendations, we help clients
realize the transforming goals they set for themselves in ways that
will sustain them long after the initial project is formally completed.
Remember, every day counts,
so start building toward your goals today!